Customer Assurance & Transparent Terms

Refund, Replacement & Cancellation Policy

Last updated: August 2026 | Operating Entity: Royal Handloom House

24-Hour Cancellation

Cancel anytime before order dispatch for a 100% full refund.

Free Replacement

Instant replacement for transit damage or manufacturing defects.

5–7 Day Refunds

Directly credited to original payment source via Razorpay.

Fast WhatsApp Helpdesk

Share photos or videos of damage directly with our team on WhatsApp for prompt resolution.

Contact on WhatsApp

1. Order Cancellation Policy

At Royal Handloom House, we understand that plans can change. We offer an easy, hassle-free cancellation process:

Standard Product Orders: You can cancel your order within 24 hours of placement or before it has been dispatched from our Jaipur warehouse, whichever is earlier. In such cases, 100% of the paid order amount will be refunded to your original payment method.
After Dispatch: If an order has already been dispatched with a generated courier tracking AWB, it cannot be canceled in transit. You may refuse delivery upon arrival, and a refund will be initiated once the unopened package returns to our warehouse (minus nominal reverse transit costs).
Royal Shield Doorstep Appointment Cancellation: You can cancel or reschedule your technician visit free of charge up to 4 hours before the scheduled appointment slot. Advance booking fees (₹500 for consultation or ₹1000 for direct service) will be fully refunded.
How to Cancel: Contact us via WhatsApp at +91 96804 20989 or email royalhandloomhouse420@gmail.com with your Order Number and cancellation request.

2. Return & Replacement Eligibility

Every consignment undergoes strict quality inspections before dispatch. We provide replacements and returns under the following transparent conditions:

Eligible for Free Replacement / Return:

Manufacturing defect (torn seams, stitching defects, fabric weave flaws).
Transit damage or tampered outer parcel packaging upon delivery.
Wrong item, incorrect size, or different color variant received from order confirmation.

Ineligible for Return:

Items washed, laundered, altered, or visibly used.
Items with removed original tags or missing packaging.
Bespoke custom-cut products manufactured to unique customer dimensions (unless defective).

Reporting Timeline: Customers must report transit damage or defective items within 48 hours of package delivery by sending photos or a short unboxing video of the defect along with the invoice to our support team.

3. Policy on Custom-Made Furnishings

Products customized through our dynamic dimension calculator (such as custom Table Glass Mats, bespoke corner cuts, or custom linear length sofa covers) are tailored specifically to your furniture's dimensions.

Because custom-dimension items cannot be restocked or resold, they are non-returnable for change of mind.
Our Workmanship Guarantee: If the delivered customized product deviates from the dimensions or specifications confirmed in your order, or arrives damaged, we guarantee an immediate 100% free remake and replacement.

4. Refund Processing, Mode & Timelines

In situations where a return is approved, an order is canceled prior to shipment, or a replacement item is out of stock, your refund is processed with complete transparency:

1. Mode of Refund: All refunds are issued exclusively back to the Original Payment Source (the same Bank Account, Credit Card, Debit Card, Net Banking, or UPI ID) used when placing the order on our website.

2. Refund Initiation: Once your cancellation or return inspection is approved by our quality control desk, the refund is initiated within 24 to 48 business hours.

3. Banking Credit Timeline: The refunded amount will reflect in your bank account, UPI, or card statement within 5 to 7 business days, through our payment gateway (Razorpay).

5. Reverse Pickup Logistics

For eligible defective or incorrect consignments, we schedule a free reverse pickup via our logistics network (Shiprocket / Blue Dart / Delhivery).

Please ensure the item is safely packed in its original packaging along with all original tags, accessories, and invoice copy to prevent damage during reverse transit.

6. Contact Customer Support

For any queries regarding cancellations, returns, or tracking your refund status, our support team is available to assist you:

Merchant Trade Name: Royal Handloom House

Physical Operating Address: Shop No. 419B, Fashion Street, Raja Park, Jaipur, Rajasthan 302004, India

Customer Care & WhatsApp: +91 96804 20989

Support & Refund Email: royalhandloomhouse420@gmail.com

Operational Hours: Monday to Saturday: 10:00 AM – 8:00 PM IST

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