Privacy Policy

1. Information We Collect

When you visit our website, register an account, order customized home furnishings, or book a Royal Shield technician visit, we collect specific categories of personal data:

• Contact & Identity Details: First name, last name, phone/WhatsApp number, and email address.
• Shipping & Billing Details: Street address, city, state, postal/PIN code, and country for consignment dispatch.
• Custom Furniture Specifications: Furniture measurements (length, width, thickness, corner style) provided for bespoke glass mats or sofa covers.
• Device & Network Data: IP address, device browser type, and operating system collected automatically via cookies for fraud prevention and performance analysis.

2. How Your Data Is Utilized

We process your personal information strictly for legitimate operational purposes:

• To process, manufacture, pack, and fulfill your handloom product orders.
• To send automated transaction confirmations, GST tax invoices, and real-time courier tracking links via email, SMS, and WhatsApp.
• To schedule and dispatch certified technicians for Royal Shield doorstep installation across Jaipur.
• To provide dedicated post-purchase customer service and resolve replacement requests.
• To maintain persistent shopping cart sessions across guest and logged-in states.

3. Payment Security & Razorpay Integration

Your payment security is paramount. When you checkout on Royal Handloom House:

Payment verification is performed server-side using secure HMAC cryptographic signatures to prevent tampering or unauthorized payment interception.

4. Third-Party Service Providers

We never sell or monetize customer data. We only share essential operational information with trusted third-party partners strictly necessary to complete your order:

• Logistics Partners: Shiprocket, Blue Dart, Delhivery, and DTDC receive your shipping name, address, and contact number to execute door-to-door delivery.
• Payment Aggregator: Razorpay receives order amount, currency, and customer identifier to process checkout payments.
• Communications: Secure transactional email and WhatsApp APIs to deliver order receipts and tracking alerts.

5. Cookies & Session Management

Our platform uses secure, modern cookies:

• Authentication Cookies: Short-lived Access and Refresh tokens stored in httpOnly, SameSite, and Secure cookies that cannot be accessed by client-side JavaScript, protecting you from Cross-Site Scripting (XSS).
• Guest Session Cookies: Enables your cart items to be saved while you browse before registering or logging in.

6. User Rights & Data Retention

Under Indian data protection standards, you have the right to:

• Review and edit your personal profile and saved delivery addresses through your Account Dashboard.
• Request account deactivation or deletion of personal data by writing to our data grievance desk.
• Opt-out of promotional communications while still receiving critical order and shipping alerts.